Bloomingdale's Reviews

I've been a customer for many years well over 30. The people I spoke to were sending me in circles Don't go to the Corp. Office for help you most likely won't even get a response. I had a return dropped at UPS drop box in CO. It wasn't received by Bloomingdales. I called several times trying to figure out where it was. Finally CS at Bloomingdales told me to file a claim with UPS, which I was happy to do, but couldn't as UPS said Bloomingdales needed to file as it was their acct with UPS. Went back to Bloomingdales and UPS several times back and forth, no one at Bloomingdales seemed to understand, I couldn't file a claim as it's their acct! I finally went to the corporate office of Bloomingdales. Sent an email explaining the problem…no response after days. Send another at this point saying to close my acct. And explained again why, thinking that would prompt a call, I was wrong. Finally a response just saying. We have closed your account. I'm shocked after all the years, not even a response of help. $369.22 was the return, probably stolen from dropbox so beware of that, even though Bloomingdales says take or use dropbox at UPS, and yes I had a tracking number. By the way I pay my balance monthly and have had hundreds of transactions with Bloomingdales. My Nordstrom account will get added benefit.

I love Bloomingdale and always shop from their store. Only I’m not too fond of their store hours. They close an hour before the mall’s regular timing.

Was trying to find a wedding band for my wife to be tomorrow is her birthday a young ladybsaid she would be right with me I walked the entire jewelry dept and watched her putting away boxes I understand that people have work to do but I am a buyer looking to buy a certain type of jewelry with the money to do so I ended up leaving because she did not have time to wait on a customer what a terrible feeling as a consumer during the times that people are struggling that this young lady did not have time for me waht a shame

Had the worst experience with this store. I have placed an order and want it to be delivered as soon as possible, for that I want to do next day delivery and they said we can not offer it. For that reason, I chose the express deliver in 2 days. I placed the order on the 14th and should arrive on the 17th, they did not process the order till the next day and was not delivered to me on the 17th as I paid for. When I called the customer services representative her name was Silvena, she said I dont know what to do? I was so angry it was my brothers wedding and I dont have my item. The representative was more concerned to offer a refund, but not bothered to call the UPS to ask about the item.
When I placed my order I made sure to ask the representative more that once if I would get my item on time, and she kept confirming to me it will be delivered on the 17th. Please dont trust this store representatives they just try to get the customer to buy and get their commission.
The only store I would trust would be Nordstrom, the representative would tell you the truth and would not mislead you just to buy staff that you would not get on time.

DO NOT PURCHASE ANYTHING ONLINE FROM BLOOMINGDALES! Bloomingdales calls me one of their Top of the Line retail customers, and I will no longer be purchasing anything from Bloomingdales. I made the fatal mistake of buying an expensive pair of earrings online for an event that has long passed. They sent me the wrong earrings. I immediately reported this to Bloomingdales and returned the wrong earrings they had sent. They said the earrings were in stock and I'd receive them in 2 - 3 days. Since then I have phoned and written to customer service repeatedly. It's been almost a month and still I have not received the earrings or gotten my money back. And the last phone call I had I was told they were not going to reimburse me for their mistake, nor were they going to send me the replacement earrings. Bloomingdales has treated me rudely and unprofessionally and worse they have pocketed my money and did not deliver the earrings I ordered as promised. I will NEVER order online from Bloomingdales again, nor will I shop with them ever again.

UPDATE: FINALLY a month later, Bloomingdales did the right thing and refunded my money.

Excellent service. Speedy delivery. Orders are packaged well. Highly recommend.

You can’t return a used item but what really makes me mad is this item gave me a rash and I had a reaction so all because of covid you won’t except returns. Returns are never reused so what’s the problem. I’m tired of the excuses. Everyone else takes back Items. Those businesses understand people’s situation. You don’t know how something will act on your skin. I wasted money I don’t have and you will never have my service or anyone I know again. I hope your doors close.

Zero stars ! Delivered wrong item which was a Christmas present. Still awaiting refund . Customer service rude unhelpful. Appalling company avoid at all costs

I always enjoy coming to Bloomingdales to shop. Got some good deals on Black Friday and I always feel treated well and the staff is always very knowledgeable and professional. Definitely much better than Macy's or Nordstrom.

I think the bloomingdale's offers authentic stuff. But maybe the price is a bit less than acceptable. So i only purchased when there was a deal.

Excellent quality, and fast delivery

I placed my order 1 week before Christmas to make sure I receive order before Christmas so I could give gift. The Day before Christmas I receive only half of order. I contact customer service on chat. All they could do was keep apologizing. Bloomingdales doesn't reach out to you and notify you that item is on back order even if they have all your contact information.
What terrible service! The only thing they know to do is inform you if you order now there's free shipping so hurry and place your order. They totally overcharge for such horrible service. I say to Bloomingdales if you're going to give bad service maybe you should lower your prices, or invest your money in improving customer service. This is why stores like this will go under! High prices and bad service.